FAQ

1. General

What do I need to use an Elmastudio theme?

For all WordPress themes that you purchase here on our Elmastudio website, you will need your own domain and webspace running the latest self-hosted WordPress version. You can download the free WordPress version for self-hosted websites at WordPress.org.

Do I need any knowledge of WordPress to use your themes?

If you already have your WordPress installation up and running, you won’t need any further knowledge beforehand. Next to detailed theme documentations we also prepared a number of helpful blog posts and videos to get you started. From our perspective and own experience the best way of learning is to just do it anyways, so go for it and you will be fine :)

Will plugin XY be compatible with your themes?

We list all plugins that are especially prepared to work with a theme in the theme documentation. That of course doesn’t mean that all other plugins in the WordPress.org plugin directory won’t be compatible with our themes. In fact most plugins will work great with our themes. But since there are thousands of plugins in the directly, we just can’t promise you that every plugin will work with our themes. So in case you need a specific WordPress plugin to work with our themes, please ask us before your purchase, if this specific plugin will be compatible.

On how many domains and under which conditions can I use the themes?

You can use your theme on private and commercial websites on as many domains as you like. You can also use a theme for your client projects. It is not allowed to resell our WordPress themes.

Are all your themes responsive?

Yes, all our themes have a responsive layout. That means the theme design adapts automatically to different screen sizes, so your website is will look as great on small mobile devices as on tablets, laptops and big desktop or TV screens.

Can I use a theme in my own language?

Yes, of course, all our themes are already translated in English and German. Some themes have additional languages already available. If your theme is not translated in your language yet, you can easily add your own translation using the Loco Translate WordPress plugin.

Can I create multilingual website with your themes?

Yes, you can install the Multilingual plugin Polylang or WMPL to translate your website in multiple languages. Depending on where you want to show your language switcher, you might need to customize the theme a little bit. There will be a description on how to do this in each plugin documentation.

Can I use your themes for my online shop?

Yes, of course. At the moment our three themes Weta, Hawea and Uku are prepared for the Ecommerce plugin WooCommerce.

Is it allowed to customize a theme?

Yes, all Elmastudio themes are published under the GNU General Public License (just like WordPress itself). You can customize our theme with no restrictions just as you like. You can find more information about the GNU free software license at GNU.org.

Can I use your themes on WordPress.com?

Some of our Premium WordPress themes are already available for WordPress.com users and we are adding more of our themes to WordPress.com at the moment. You can see all Elmastudio themes also available on WordPress.com on our WordPress.com profile page. Important! WordPress.com users need to purchase a theme directly from their WordPress.com dashboard.

Do you offer theme customizations or take on client projects?

No, unfortunately we can’t offer individual theme customizations or take on any client projects.

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2. Theme Bundle

What is the Theme Bundle?

The Theme Bundle gives you the option to purchase all our WordPress themes. So if you purchase our Theme Bundle, you will receive all Elmastudio Premium themes plus all future themes and theme updates, that we release in one year starting from your date of purchase.

What advantages does the Theme Bundle has compared to a single theme?

The biggest advantage is that you get our entire theme collection including new themes, so you can easily try out a number of different themes to see which you like best. This takes the pressure of you to choose the right theme at the beginning. If you have two or more websites, you can use the themes for different projects of yours. If you work with clients you can also use the themes in the Theme Bundle to set up websites for your clients using the themes. And last but not least, we offer a 50% discount for any further year you want to renew your Theme Bundle. So you can save a lot later on using our Theme Bundle offer.

What happens, when my Theme Bundle download link expires?

You will receive an email from us about one or two weeks before your Theme Bundle download links expires. This email includes an exclusive 50% discount coupon to renew your Theme Bundle for a further year. This way you will keep having access to all new Theme releases and updates. Of course you can continue to use all themes you purchased in the Theme Bundle, also after your Theme Bundle is expired. But you will loose the access to theme updates and new theme releases.

Can I upgrade my single theme purchase to the Theme Bundle?

Yes, of course. If you purchased one or more single themes within the last 30 days and you want to upgrade to the Theme Bundle, just write us a short email and we get things sorted for you.

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3. Pre Purchase

Which theme will be best suited for my website?

Of course it is a little bit difficult for us to say, which theme you should choose for your website. First you should have a look at each theme category to see, if the theme offers support for Ecommerce, a portfolio, a Magazine front page and so on. Then it is also helpful to have a look at our theme showcase, to find inspirations and see how others are using our themes.

Which purchase options do you offer?

You can purchase our themes via Paypal and there you can either choose to pay with Paypal credit or via credit card and bank transfer. Alternatively you can also purchase a theme via direct bank transfer. Please just write us a short email via our contact form and we let you know the details.

Can I pay in another currency than Euro?

All theme prices are displayed in Euro, but if you pay via Paypal the price will automatically converted to your own currency by Paypal. (So a single theme will cost approximately 20$US and the Theme Bundle 51$US. You can check the current conversion rate in your Paypal account beforehand.)

How will I receive my purchased theme/Theme Bundle?

After the successful purchase, you will receive an email from us including your Theme or Theme Bundle download link and an PDF invoice for your records. With your individual download link, you will have access to your themes or the Theme Bundle folder at any time during one year. No worries, in case you loose your download link, just write us a short note via our “>contact form and we will send you the download link again.

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4. Updates

Are theme updates included?

Yes, after you purchase a single theme or our Theme Bundle you will have access to all theme updates for one year starting form your date of purchase. To receive the new updates, you can just download the theme or Theme Bundle folder again, using your download link you received with your theme purchase. After one year you can continue using your theme or the themes included the theme bundle, but you will not have access to updates any longer.

How do I know, when a new update is available?

You can follow our Theme Update Info blog, where we inform about all theme updates and changes we made in each new theme update. To get notified, just subscribe to the blog via the subscribe form in the sidebar of the blog.

How often do you update your themes?

This depends on each theme. We always check that all our themes are compatible with the latest WordPress version at all times. So if an update is needed there, we will prepare a theme update. We also add new features to our themes and prepare updates, when we find or get notified of a bug.

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5. Support

What support do you offer for your Premium themes?

If you have a question regarding a theme or problems with the theme installation or setup, you can either write a comment on each theme page or use the Elmastudio theme forum to ask your question (in English or German). Please understand that we can not answer questions regarding your individual theme customizations or theme enhancements. Of course you can always discuss theme customizations with other theme users in the forum. Additionally we also offer detailed theme documentations for all our themes as well as helpful blog posts and videos to get you started.

What should I do if I lost my download link?

No problem, please just write a short message and let us know that you need a new download link for your theme or theme bundle. Please let us know your name, your invoice number or purchase date.

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6. Refunds

Do you offer a money-back guarantee?

Yes, of course. We only want happy customers, so if you are not satisfied with your theme purchase we offer a 30 days “no question asked” money back guarantee. Just write us a short email (including your order number) and we will refund you your purchase within three working days.

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